HM Land Registry has updated its Digital Registration Service on its portal and third-party software providers to stop applications being submitted with simple errors.
The change will come into effect this autumn and Land Registry is working with third-party providers to adopt the service.
This will mean simple administrative errors such as name or title numbers will be flagged on digital applications submitted through Business Gateway and the Digital Registration Service in the portal. It will prompt customers to resolve these errors before resubmitting applications.
Land Registry said that, by 2028, this would save an estimated 300,000 hours on administrative tasks each year and improve the speed of service. It also said this would end “annoying requisitions” that could have been resolved sooner.
In 2023, the department said a fifth of transactions were held up by “basic” errors.
Mark Gray, chief transformation and technology officer at HM Land Registry, said: “This is another key milestone in improving our customer service and our processing times. By preventing errors upfront, automating routine tasks and removing unnecessary correspondence, we will save time for our customers and our caseworkers alike.
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“And this is just the next step in modernising and automating more of our work; there is much more to come.”
The department is working on “easily avoidable” administrative errors to save time and further the automation of its processes.
It will continue to improve the registration service by introducing more checks on the data in transfer and charge deeds at the end of next year.
