Specialist lender Pepper Money has made “significant enhancements” to its second charge application journey, so it is now paperless.
The changes to Pepper Money’s second charge application journey are in response to direct feedback from customers and partners.
In the previous second charge application journey, customers had to print, complete, sign and return an application form and income and expenditure form upon submission, which “created delays”.
The lender has replaced the application and income and expenditure form with an application summary and application declaration, so it is no longer necessary to require customers to sign and return documents prior to offer.
Ryan McGrath (pictured), second charge sales director at Pepper Money, said: “At Pepper Money, we’re committed to continuously improving our processes to better serve our customers – and this launch is a significant leap forward in that journey.
“These enhancements are designed to make the process as simple and stress-free as possible. By reducing the amount of paperwork and automating key steps, we can provide a more efficient and user-friendly experience.”
He added: “For brokers, once you have completed the online application, there’s nothing for you to do. After an initial phone call, as long as we hold your customers’ email addresses and telephone numbers, they will automatically be sent everything they need securely via DocuSign.
“These changes reflect our dedication to meeting the needs of brokers and customers – ensuring that everyone has the best possible experience with Pepper Money.”
Pepper Money has recently made changes to its second charge application journey by widening self-employed criteria, adding payout before consent and bringing out e-signatures.
Anna is currently the deputy editor for Mortgage Solutions and editor for Specialist Lending Solutions. She has worked as a journalist since 2019, having secured her Gold Standard NCTJ diploma from News Associates in a fast-track six-month course.
She started her career as a report at specialist publication The Insurance Insider covering a wide range of areas before joining Mortgage Solutions and Specialist Lending Solutions in 2021.
In her role, she helps put together and structure the news agenda for the day and writes up press releases, reports, interviews, analyses and exclusives across both titles. She also commissions blogs for Specialist Lending Solutions and hosts online masterclasses and in-person events across the business.
She has been shortlisted for three journalism awards, which include BIBA Journalist and Media Awards Scoop of Year Award in 2020, Headline Money Mortgage Journalist of the Year Award (B2B) in 2022 and 2023.
Prior to being a journalist, Anna worked in ecommerce across Snow + Rock, Cycle Surgery and Runners Need websites, and before that worked at specialist financial PR firm Rostrum.
In her spare time, Anna enjoys reading, seeing live music, and cooking for friends and family. When she gets a chance, she also enjoys hiking, skiing and indoor rock climbing.
